Dillon Rogers frequently asked questions (faq's):
Click here for our complete list of sales policies |
Why should I buy a Dillon Rogers product?
We
are proud to offer a quality, handcrafted, American made product at an affordable
price. Many Dillon Rogers products have set a fashion standard for the past
10 years. We have a huge repeat customer base; we believe
that this level of customer loyalty is earned by offering trend setting
products which are backed up with excellent customer service and a
100% satisfaction guarantee return policy. |
Can I return a product if I don't like it?
Yes, if for any reason, you are not 100% satisfied with your purchase, all products,
except for personalized products, ( a personalized product is a product with a name,
more than one initial or personalize message on it ) may be returned for a full refund
of the purchase price, less original shipping costs. Products must be returned (post
marked) within 30 days after receiving the goods and show no signs of wear- it's really
simple, if for ANY reason you are not happy with your purchase, just send it back*
(*see our policy page for details)
|
Can I return a personalized product?
Sorry no, personalized products are non-returnable and non-exchangeable. Please make
sure that you personalization is correct when ordering. ( a personalized product is
a product with a name, more than one initial or personalize message on it ) |
How long will my order take:
We do not stock any of our items. All items are handcrafted to your specifications, this
takes a little time. Most orders ship out of our Los Angeles design studio within 2
- 3 business days from receiving your order but can take longer. The actual shipping
transit time can take up to 5 business days depending on your location and the shipping
method that you choose. If you need your order in a shorter time period, please contact
us, we can usually make it happen! |
What shipping method do you use?
We ship using UPS and USPS (The post office). UPS does cost a
bit more than the post office but their service highly reliable and has excellent
tracking capabilities. The USPS (The post office) is reliable in their delivery
but tracking capabilities are somewhat limited. |
Do you mark-up your shipping costs or add
handling charges?
No, we do not add any mark-up to the actual shipping costs. The prices charged to your
order are the actual prices that are charged to us. We do not add any handling charges. |
What if Dillon Rogers made a mistake with my order?
If we made a mistake with your order, we will correct the problem at our expense. |
Where are Dillon Rogers products made?
All of our products are proudly designed and handcrafted in the USA at our Los Angeles
design studio. |
What are Dillon Rogers products made of?
We are proud of the material quality and workmanship that go into all of
our products. We use only the highest quality leather and lead free metal
components. |
Where are Dillon Rogers products
sold?
Dillon Rogers products can be found in fine
boutiques and department stores around the world. If you are interested in a
local retailer, please email us your zip code and we will look up the nearest's
store. If your local store is out of an item that you want, ask them to order
it. If your favorite store does not carry Dillon Rogers, let them know that
they should! |
Can I get my leather bracelet wet?
Like
any fine leather accessory, we do not recommend submerging any of our leather
products in water. Doing so may cause darkening of the leather and premature
aging. Treat our products with love and care any they will look beautiful for
many years to come. |
Does Dillon Rogers ship internationally?
Our international customers can use our shipping partner "International Checkout" who
can accept international payments and ship our products directly to you. During the checkout
process, click on the "international orders" button and follow the instructions. |
In the rare event that a Dillon Rogers
product need
a replacement part like a bead, string, or a chain, can I purchase
these items?
Yes, we do offer replacement components for home repair
or we will repair you product, usually at little or no cost. Please call us
for details. |
Ok, I found Dillon Rogers on the internet,
but how can I be sure that that you are a trustworthy company, my transaction
will be secure and that
I will be happy with my purchase?
Dillon Rogers was established in 2000. We
can be found in hundreds of fine stores across the world. We serve thousands
of internet customers a year. Please read our
Customers
Comments. If you still have any questions or concerns,
please call us, we have a friendly sales team that can answer all your questions. |
